Discretion is our most important tool and our consultants are specialists at blending in, making our visit seem like any other. We will conduct several tests to see how your staff will react to different situations, which helps us assess the quality of the staff and the level of proactive problem-solving that is done to ensure the comfort and satisfaction of your guests.
Our reports are an indespensable tool for manager to use in meetings with sub-managers for training purposes.
Contact us to learn more about how we work and how we can help you become even better.
405 Lexington Avenue
New York City, New York 10174
35th and 36th Floor,
UOB Plaza 1,
80 Raffles Place,